Refund POLICY

Introduction

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility Criteria
To be eligible for a return, the item must be in its original condition: unworn, unused, with tags intact, and in the original packaging. A receipt or proof of purchase is also required.

Return Process

To initiate a return, please contact us at shenails.info@gmail.com Upon approval, we will provide a return shipping label along with detailed instructions on how to send your package. Please note that returns sent without prior approval will not be accepted.

Damages and Issues
We ask that you inspect your order upon receipt. Should you receive a defective, damaged, or incorrect item, please contact us immediately so we can promptly address and rectify the issue.
Non-returnable ItemsUnfortunately, we cannot accept returns on sale items or gift cards

Exchanges
The quickest way to ensure you get what you want is to receive a coupon for our website in exchange for the returned item. Once the return is accepted, you can use the coupon to make a new purchase. The item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

We will notify you once we’ve received and inspected your return, and inform you if the refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Should you need any further assistance, please feel free to reach out at shenails.info@gmail.com.